Warranty

We are delighted with your choice to purchase our item in our store.

We do our best to make sure that the item you buy is your choice and that the shopping process only creates positive emotions. A prudent buyer always thinks about warranties, so read the terms carefully:

Warranty

        1. All items purchased at Ronda.lv online store are covered by the manufacturer's warranty.

        2. The manufacturer's warranty period varies from product to product, up to five years. For information on the manufacturer's warranty period for the product you are looking         for, look in the product description or ask your Ronda.lv customer consultant.

        3. Don't worry if the manufacturer has a warranty period of less than two years! Under the statutory warranty, the consumer is entitled to file a claim for non-compliance with         the terms of the contract within 24 months of purchase. The right to file a claim is valid if the item was used solely for the purpose for which it was intended and only for         household purposes.

        4. For legal entities other than the Consumer, only the manufacturer's warranty is provided.

        5. Remember! The manufacturer's warranty applies if you can provide: -

                1. proof of purchase (receipt, bill of lading);

                2. the manufacturer's or distributor's warranty card (in the event that the manufacturer or distributor has included it with the product);

                3. You can find information about certified manufacturer service centers by calling the manufacturer's or distributor's warranty card, by calling the manufacturer's                 representative or the dealer listed on the product packaging, or by calling or writing to Ronda.lv.

        6. Warranty conditions do not apply to accessories, power supplies (batteries, batteries included with the phone, laptop) of a product with limited resources (fuses, headsets, microphones).

        7. The manufacturer's warranty is void if:

                1. damage caused by the Buyer or the User:

                2. the product has damage to the warranty seals, serial numbers;

                3. the product has not been used for its intended purpose and has not been used in accordance with the instructions for use;

                4. item damaged by the user (for example, scratched, broken structures, cracked screen, poured water in unintended places, item cleaned by improper means, if inside                 the item, insects have penetrated into the product or any other traces of misuse of the product);

                5. if the damage will be due to power supply, telecommunications, cable network non-compliance with the manufacturer's standards, rapid temperature fluctuations, as                 well as other household and external factors (soot, smoke, dust, humidity, shocks, scratches);

                6. if the product shows traces of unqualified repair;

                7. in cases of natural wear of elements;

                8. If you have used non-standard power supplies, accessories and spare parts, as well as consumables (cartridges, toners, etc.) that have not been certified by the                 manufacturer for use with the particular item and if this has caused damage to the item;

                9. Optional equipment is not covered by warranty (batteries, headphones, connecting cables, chargers, console);

                10. Use the product for industrial or professional purposes (unless the item is intended for such use);

                11. the warranty does not apply in the event of damage due to improper transportation.

        8. We can deliver the repaired goods up to 10 kg in any place. The fee for this service is 7 €. If you would like to take advantage of this feature, call 24845316.

        9. Take care of data security before returning the item for repair. Warranty service centers do not guarantee data retention, so be sure to back up your data.

        10. In case the item is damaged, you have the following options:

            - Go straight to the service center listed on the manufacturer's or distributor's warranty card (bring along proof of purchase and warranty card)

            - send the product to us SIA Administrators, Miera 141a, Daugavpils, LV-5417 (attach proof of purchase and warranty coupon (if included by the manufacturer);

            - Call 24845316 to hear from you and suggest the best solution. - According to the regulations of the Cabinet of Ministers of the Republic of Latvia, if the goods are not more             than 10 kg, the customer is responsible for the delivery of the goods and covering the costs of delivery to the service center or the seller.

Important! When shipping the item for warranty service, you must provide appropriate shipping packaging, meaning that the product or its original packaging must be packaged in another suitable shipping container. Otherwise, the postal employee may refuse to accept the item and warranty service may be refused if the item is damaged due to improper packaging. To avoid any misunderstanding, we recommend that you return the item for return, otherwise you will be responsible for any damage to the item.

        1. In the event that the warranty service is invalid and the customer refuses to pay for the repair, the customer must bear the cost of the diagnostics and the customer will         receive a Service Center report for any defects found. If the customer agrees to a charge for repair, then the cost of diagnostics will not have to be covered.

        2. Before servicing any hardware or mobile phone for service, you must take care to save the data on your machine by making a backup, as data may be permanently lost         during service. Warranty service centers do not guarantee data retention as this is not covered by the warranty.

        3. We recommend that customers contact one of the manufacturer's designated service centers for quicker repair.

Please note that the returned item must be removed within fourteen (14) days of the date of notice of removal. This also applies to goods delivered to the customer by Ronda.lv after the service (to Omniva parcel machine, DPD pickup point, Latvian post office or by courier to the desired address) - Ronda.lv sends the goods as soon as it is received from the service. From the fifteenth (15) day onwards, a storage charge of EUR 1 (one euro) shall be charged for each day of storage unless the customer specifies another, specific date of withdrawal.

Ronda.lv guarantees the storage of the product for 3 (three) months from the date of the notice of removal.

Claims and Complaints Procedures

        1. The claim period for purchased goods is 24 months from the date of purchase.

        2. Unless the goods are found to be in breach of the contract within six months of the date of purchase, they shall be deemed to have existed on the date of purchase, unless         such presumption is inconsistent with the nature or type of the lack of conformity.

        3. If the purchased item proves to be defective, the consumer has the right to request:

            1. First of all, to eliminate the lack of conformity of the goods OR, except where this is impossible or disproportionate, free of charge (including without dispatch of the             goods, reimbursement of labor, materials and other costs). Account must also be taken of the nature of the product and of its intended use.

            2. If the lack of conformity is not remedied within a reasonable time, or the product is not replaced without inconvenience, the consumer shall be entitled to:

                 Prices corresponding reduction

                 Cancellation and refund (unless the non-compliance is minor and cannot materially affect the ability to use the item)

                 Reduction in price or cancellation of the contract may take into account the depreciation of the good or the benefit to the consumer of using the good which                  has not been agreed between the parties to the contract.

        4. If a dispute arises with a seller or service provider, this must first be settled by negotiation, with a view to reaching an agreement, either orally or in writing.

        5. It is the seller's responsibility to provide a response / quote for the solution, usually within 15 business days. Reasons shall be given for any refusal.

        6. If the dispute is not resolved, the consumer may turn to:

            1. at the Consumer Rights Protection Center for assistance

            2. With an out-of-court dispute settler in the field, such as the Public Utilities Commission, the Ombudsman of the Association of Latvian Commercial Banks, the             Ombudsman of the Latvian Insurers Association, etc.

            3. In the Consumer Dispute Resolution Committee, if the assistance provided by the Consumer Rights Protection Center has not been successful and it is possible to convene             a committee

            4. In court, including small claims procedure

        7. Out-of-court dispute resolution procedures:

                1. Complaints about availability or quality of goods should be submitted electronically to the e-mail address [email protected] or in writing to the following                 address: SIA "Administrators" Miera 141a, Daugavpils, LV-5417. Complaints will be processed within 7 business days of receipt of the complaint by sending a reply to the                 address indicated in the complaint.

                If the complaint is found to be unfounded and you do not agree to the claim being declared unfounded, you have the right to make use of the alternative dispute                 resolution options provided by law by submitting a written application to the seller of the goods for out-of-court dispute resolution

                - name, contact information;

                - the date of submission of the application;

                - the nature of the dispute, the claims and the grounds on which they are based.

                2. Information on out-of-court dispute resolution options for out-of-court dispute resolution:

                - Online dispute resolution: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

                - Dispute Resolution Process: http://www.ptac.gov.lv/en/content/strid-resolving-process

                - Out-of-Court Dispute Resolution Database: http://www.ptac.gov.lv/en/content/arpustiesas-pateretaju-stridu-risinataju-database

                3. Out-of-court Consumer Dispute Resolution Commission:

                Riga, Brivibas Street 55, LV-1010

                Phone: 65452554;

                e-mail: [email protected]

                home page: http://www.ptac.gov.lv/en/content/pateretaju-strid-resolving-commission-0

                Fee: Free

                Languages: Applications may be submitted in accordance with the State Language Law

Right of withdrawal

        1. You may exercise the right of withdrawal and return the item within 14 calendar days of receipt of the item, without giving any reason for return.

        2. In order to exercise the right of withdrawal, you must notify SIA Administrators, registered address: Miera iela 141a, Daugavpils, LV-5417, by unequivocal notice, using the         model withdrawal form on Ronda.lv (for example, by letter or e-mail) , phone: 24845316, email: [email protected] for the decision to cancel your purchase. In order for         the right of withdrawal to be respected, it is sufficient that you send your notice of withdrawal before the withdrawal period expires.

        3. The exercise of the right of withdrawal will expire after 14 calendar days from the date of acquisition by you or of possession of the goods by a third party other than the         carrier and indicated by you. In order to avoid any misunderstanding, make sure that the item is exactly what you ordered - the manufacturer, model, color, size and other         important parameters when you receive the item.

        4. If you cancel this Agreement, Ronda.lv will reimburse you for any payments received from you under the specific distance contract, except for the amount exceeding the         "normal" delivery cost offered by Ronda.lv, no later than 14 days from the date Ronda.lv was informed of your decision to withdraw from this Agreement Ronda.lv may         withhold refund until Ronda.lv has received the goods sent / returned by the consumer.

        5. In order to exercise the right of withdrawal, you may return the product together with the completed withdrawal form by sending it through VAS Latvijas Pasts to SIA         Administrators, Miera iela 141a, Daugavpils, LV-5417. Returning the goods to the above address with VAS Latvijas Pasts, the price list of VAS Latvijas Pasts applies (you can find         the price list on VAS Latvijas Pasts website). The maximum amount for returning a shipment can be up to 100 € (depending on the weight and type of the item).

        6. When returning the product, you must provide the appropriate transport packaging, ie the original packaging of the product must be packed in another suitable         transport container. Otherwise, the postal worker may refuse to accept the item. To avoid any misunderstanding, we recommend that you return the item for return,         otherwise you will be responsible for any damage to the item.

        7. If you wish to exercise the right of withdrawal, remember that you are solely responsible for the diminished value of the goods if the goods are used for purposes other than         ascertaining the nature, characteristics and performance of the goods. Therefore, take into account that during the exercise of the right of withdrawal, you have the         right to use the product for as long as it is necessary to inspect the item (to the same extent as you would before purchasing the item in a regular store). By         exercising the right of withdrawal, you are responsible for the use of the product beyond its intended use, for the duration of the use of the product which is incompatible         with the principle of good faith and for reducing the value, quality and safety of the product.

        8. Paragraph 22 of the Cabinet of Ministers Regulation No. 255 of 20 May 2014, Regulations regarding Distance Contracts, stipulates that the consumer may not exercise the         right of withdrawal if

                The price of a good or service is subject to fluctuations in the financial market that are beyond the control of the seller or service provider and may occur during the term                 of the right of withdrawal;

                The product is made according to the instructions of the consumer or if the product is clearly personalized

                Product is perishable or expiring soon;

                The consumer has opened a package for an item that cannot be returned for health and hygiene reasons (items such as toothbrush, epilator, electric razor, beard / hair                 trimmer, electric hair clippers, hair straighteners, manicure and pedicure accessories , underwear, socks and tights, perfumes, cosmetics, ear muffs, breast milk pumps,                 toiletries, household chemicals and similar items,);

                The product, because of its nature, is permanently mixed with other things after delivery;

                The consumer has opened a package of audio or video recordings or computer programs;

                A contract for the supply of digital content which is not supplied on a durable medium, provided that the delivery of the digital content has been commenced with the                 consumer's prior express consent and proof of loss of the right of withdrawal;

        9. SIA "Administrators" draws attention to the fact that if the value of the returned goods is found to be lost, it is possible to apply to the court with a claim against the         Consumer for covering the losses caused by the Consumer's actions.

The right of withdrawal shall not apply to legal persons.

Don't forget to attach your proof of purchase and cancellation form (can be downloaded here)!

We will make every effort to ensure that the warranty or claim process is as timely as possible and does not cause you any additional concern.

Damage caused by natural conditions is not compensated.